We keep track of every buyer who went quiet and follow up by text and email, for as long as it takes. You never have to remember who to get back to.
A buyer calls about a fifth wheel. They’re interested and ask for the price and photos. You send them. Then nothing.
A week goes by and you mean to check in. Two weeks go by and it feels awkward, so you leave it.
Nothing went wrong. It just stopped, and it was nobody’s job to start it again.
Most of the buyers you marked no response never actually said no.
Not reminders you have to act on. It does the chasing itself.
Every buyer who called or asked about a unit and then went quiet, with what they asked and when. No reminders, no spreadsheet.
You would have given up on all three.
So the second message isn’t the first one sent again. Nothing like “just checking in”, the line that teaches people to stop reading.
They reply, it hands them to you. They say “not now”, it comes back when they said. They say no, it stops for good.
Five things it does so you don’t have to remember to.
Book a 20 minute callEvery quiet buyer tracked.
No report to read. It knows who went quiet and when, without anyone updating a spreadsheet.
Messages written from what was actually said.
It knows what they asked about, and the next message carries on from there.
Timing you choose.
Three days, three weeks, three months. However long your buyers take to decide.
It stops the second someone replies.
No automatic message landing an hour after you’ve already spoken to them. That one mistake undoes everything else.
It comes back when they told you to.
Someone says “try me in March”, and in March it’s there. Hard for a busy person to remember. Easy for this.
Sales teams with full weekends
Everyone has buyers they meant to get back to and didn’t. This follows up with all of them.
Dealers with winter enquiries
People ask in winter and buy in spring. Being there when they’re ready is most of the job.
Anyone selling big ticket units
When buying takes months, giving up at week three is giving up too early.
Twenty minutes to find out how many,
and what it would take to reach them again.
Answers come from this site. For anything else, book a call.